| Onboarding | Merchant-acquiring onboarding/approval is required for the chosen POS/UPI/gateway service; wholesale collections and virtual-account integration can have separate onboarding. | UPI QR can be generated in DIY mode through InstaBIZ or set up through the Relationship Manager/branch; Sound Box is requested through the RM/branch and activated after processing. |
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| Acceptance rails | IDFC FIRST lists mPOS, POS, payment gateway, Aadhaar Pay and UPI QR, with card, prepaid/wallet and other supported electronic payment modes depending on channel. | Merchant solutions include UPI QR, Sound Box, NFC Sound Box accepting UPI/cards, POS and broader payment-link/gateway/UPI collection tools in the ICICI business stack. |
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| QR / UPI / Bharat QR | Merchants can generate UPI QR codes for customers to scan and pay using UPI/BHIM-compatible apps; the current page does not justify a universal MDR or settlement promise beyond the chosen acquiring arrangement. | UPI QR supports instant collection, real-time notifications, smart monitoring and flexible settlement options. |
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| POS / Soundbox | POS and mPOS are explicitly published. A universal Soundbox entitlement is not inferred from the reviewed current public product pages. | Sound Box gives audio/visual confirmation; NFC Sound Box accepts UPI and cards, supports Dynamic QR, consolidated settlement and monitoring. POS servicing/reporting is available through the merchant dashboard. |
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| Gateway / links | A mobile-optimised payment gateway is explicitly offered for online acceptance; wholesale electronic collections also describe gateway/POS solutions with competitive commercials. | ICICI merchant services include payment links/gateway and UPI Intent/Collect routes, but gateway entitlement and commercial terms remain separate from UPI QR/Sound Box onboarding. |
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| Settlement | No single public merchant-acquiring settlement clock is published across POS, UPI and gateway in the reviewed pages. Virtual-account electronic collections are separately described as instant credit for use and must not be reused as the POS settlement SLA. | UPI Collections advertises flexible settlement options and NFC Sound Box advertises consolidated settlement. No timing is generalized across all merchant products without a product-specific source. |
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| MDR / rental | The electronic-collections page says no setup fee or annual fee for the reviewed Payment Gateway/POS solution context; transaction/MDR/device and other commercial terms remain merchant-specific unless separately published. | No one universal current tariff is published on the reviewed UPI Collections page. QR, Sound Box, card/POS, gateway and other charges remain tied to the selected product/agreement. |
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| Refunds / chargebacks | Fraud protection is highlighted and merchant terms govern disputes/chargebacks, but no single universal public refund SLA is inferred for all rails. | Card and UPI refund/dispute handling remains rail/product specific. Instant payment confirmation is not a guaranteed refund or chargeback SLA. |
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| Reconciliation | Every transaction can be recorded/viewed; virtual accounts embed payer information, provide day-end MIS and support ERP integration for reconciliation. | UPI Dashboard provides real-time updates and downloadable reports; the Sound Box/POS Dashboard provides unified monitoring, analysis and service-request access. |
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