Make the disputed claim easy to reproduce and verify.
A useful correction identifies the exact page and claim, supplies the strongest available first-party evidence and preserves variant, channel and effective-date context.
Send a specific, checkable correction
Include the page URL, the exact sentence or field you believe is wrong, the proposed correction, and a first-party source URL with any effective date, product variant or channel restriction. A conflicting bank document is useful evidence even when it does not resolve the answer.
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What happens to a supported correction
The research process checks the controlling source, product scope and effective date before changing a published fact. An unresolved disagreement should remain labelled as a conflict. Confirmed material changes can be recorded on the affected profile and in the public updates ledger; the ledger records published changes, not every incoming report. No response time is promised here.
Keep reports about published research
Do not include account or card numbers, passwords, PINs, OTPs, identity documents or unredacted statements. This publication does not handle bank-account servicing or transaction disputes; use the bank or payment provider for those requests.