| Channels | Kotak Mobile Banking and Net Banking expose BillPay/Recharge, Add/Manage Biller, View/Pay Bills, Quick Recharge and complaint/history controls. | FedMobile Bill Payment under Services, with Registered Billers, Bill History, generated invoices/receipts and in-app support; supported users can fund through Federal account, linked UPI account, wallet or payment gateway depending on route. |
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| Bharat Connect / BBPS scope | Kotak's current BillPay FAQ explains the BBPS logo as NPCI's interoperable bill-payment system. It also notes that BBPS availability is category/biller dependent rather than implying that every Kotak BillPay transaction is necessarily on BBPS. | Federal's current FedMobile FAQ explicitly describes BBPS as the interoperable bill-payment system and links the in-app bill-payment catalogue to BBPS-enabled billers. |
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| Payment methods | Kotak's current FAQ lists payment directly from a Kotak Bank account, Net Banking, debit card or credit card; the BBPS explanation also describes network-level modes such as UPI, wallet, AePS and cash without implying every mode is available in every Kotak digital flow. | Operative Federal savings account, linked non-Federal account via UPI, wallet balance, or payment gateway using debit card, credit card or Net Banking are explicitly listed in the reviewed FedMobile FAQ. |
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| AutoPay | AutoPay can be set during or after biller registration, modified later, and scheduled by supported amount/frequency/date rules. Kotak says AutoPay bills are scheduled at least four working days before due date and can be stopped before execution. | The reviewed FedMobile bill-payment FAQ explicitly states automatic bill payment is currently not available. This negative capability is retained rather than inferred from other mandate products. |
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| Limits | No universal bankwide BillPay amount limit is stated on the reviewed current FAQ. For payment-only billers, supported ad-hoc amounts and any AutoPay cap remain biller/payment-method specific. | ₹2 lakh/day default for Bill Payments; customer can increase Merchant limit in app settings up to ₹5 lakh/day according to the reviewed FedMobile FAQ. |
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| Charges | Kotak states customers are not charged any fee for using BillPay. This is kept scoped to the BillPay service rather than presented as proof that every biller/card/gateway cost is zero. | Federal states it currently does not charge for paying a bill through the app; bill-related charges imposed by the biller remain subject to the biller's terms. |
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| Confirmation / history | Successful payments generate a confirmation email; successful payments appear in Bill History/Payment History, with current FAQ stating prior transactions up to 365 days are available. | Payments are typically acknowledged immediately or within four hours. Successful payment generates a receipt; Bill History can regenerate and share the invoice/receipt. |
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| Failure / refund | The reviewed current BillPay FAQ gives posting guidance of about 3–4 working days and states completed payments cannot be cancelled. It does not publish one universal failed-debit reversal SLA, so none is invented. | The reviewed detailed FAQ establishes acknowledgement/status and no-cancellation-after-success but does not publish one universal failed-debit reversal SLA for bill payment, so none is invented. |
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| Complaints | Kotak BillPay exposes complaint registration from the Complaints section using transaction details; the current FAQ states a query can be raised after 24 hours of the transaction. Bank call-centre/branch escalation remains available. | FedMobile includes Help & Support for service requests/queries, phone support and a formal grievance escalation path through Nodal Officer, Principal Nodal Officer and RBI Integrated Ombudsman if unresolved. |
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