| Channels | YES ONLINE Internet Banking provides Bill Payments, Add Biller, one-time payment where supported, registered-biller View & Pay, AutoPay, payment history, scheduled payments, pending transactions and BBPS query-management controls in the bank's published guide. | AU 0101 App, AU 0101 NetBanking/website and AU branches. Digital service is 24×7; branch BillPay follows branch banking hours. |
|---|
| Bharat Connect / BBPS scope | YES BANK's published YES ONLINE guide includes a dedicated BBPS Query Management area, but the current marketing page does not say every one of its 250+ billers/routes is necessarily BBPS. The engine preserves that distinction. | AU explicitly brands the service BillPay (Bharat Connect) and describes it as the interoperable NPCI-developed bill-payment platform. |
|---|
| Payment methods | The older still-hosted YES BANK Bill Payments FAQ lists CASA, credit card and YES PAY wallet, with acceptance varying by biller. v1.41 treats this as source-scoped evidence rather than a universal 2026 guarantee. | Existing AU users can select a linked AU bank account or supported AU credit card in app flows; non-AU customer app flows can use a UPI ID where supported. |
|---|
| AutoPay | Registered billers can be given an AutoPay instruction, authenticated with OTP. YES BANK states AutoPay is debited four days before the due date; View & Pay remains manual for customers who prefer alerts before authorizing. | Existing current/savings-account customers can set standing instructions after bill payment, choosing a maximum amount and date range and confirming with mPIN. AU also supports separate credit-card AutoPay controls. |
|---|
| Limits | No current universal BillPay amount ceiling is published on the reviewed customer page. Biller, AutoPay, funding-instrument and account/card limits remain controlling. | No universal bankwide BillPay amount ceiling is stated on the reviewed current Bharat Connect page. Customer-selected AutoPay maximum plus biller/account/card/payment-method limits remain controlling. |
|---|
| Charges | No universal current YES ONLINE BillPay service charge is stated on the reviewed page; applicable bank/biller/payment-instrument terms remain controlling. | Currently no charges for BillPay (Bharat Connect) on AU 0101 Mobile & Internet Banking; the bank says this may change in accordance with Bharat Connect rules/guidelines. |
|---|
| Confirmation / history | YES ONLINE exposes Payment History, Scheduled Payments and Pending Transactions in the bank's published guide, while View & Pay provides SMS/email outstanding-bill alerts. | Successful payment produces immediate SMS confirmation; transaction status is available from Bill Payment transaction history in AU 0101 App/NetBanking. |
|---|
| Failure / refund | No general failed-payment refund SLA is published on the reviewed current page. Pending/status/query controls should be checked before retrying, then escalated if unresolved. | Failed or incomplete transaction amount is returned through the same payment mode within 2–3 working days according to AU's current FAQ. |
|---|
| Complaints | YES ONLINE's published guide exposes BBPS Query Management; general unresolved service issues can escalate through YES BANK customer care/grievance channels. | AU provides consumer redressal for bill-payment discrepancies and a Raise a Complaint/support route; transaction history should be checked before escalation or retry. |
|---|